FAQs
How long will it take to make up my order?
Our standard lead time is 4 to 6 weeks but have accommodated emergency needs in less time.
Can I choose a different fabric to what you have on display?
Our customers can choose from literally thousands of fabrics. Please speak to us to discuss options.
Do you supply protective arm and backrest covers?
For an extra charge we make matching fitted arm and backrest covers that can be removed for cleaning purposes.
Do I have a choice of timber colours for the legs of your chairs?
Timber finish is a standard dark mahogany shade but we would be happy to match as close as possible to your existing decor.
Do you deliver?
We deliver to local areas for a modest delivery charge and can arrange long distance deliveries with transport companies.
What guarantees do you offer on your products?
We offer a 12-month guarantee on our frames, comfort systems and labour. Our frames should last indefinitely thereby ensuring that customers can re-upholster their chair or sofa time after time. Fabrics cannot be guaranteed due to the many variables employed in fabric cleaning. However, we use only fabrics which we source from suppliers such as Bartlett and Dunster, Loomcraft and Upholstery and General. Customers have enjoyed over 30 years' service from some of our fabrics.
Are all your chairs made in one size only?
We offer a basic choice of small, medium or large on most of our products but will tailor-make to your particular needs.